We are here to help

Reelatives support

Reelatives helps guide family conversations and preserve them on video, directly on your iPhone or iPad.

Contact us

For questions, technical problems, or feedback, email hi@chapiware.com. Include your Reelatives and iOS versions, a description of what happened, and, if possible, steps to reproduce the issue. Please do not attach family videos unless we explicitly ask you to.

Recording and permissions

• Reelatives asks for camera and microphone access when you open the recording screen.
• If you denied a permission, you can enable it in iPhone or iPad Settings > Reelatives.
• A recording can last up to ten minutes. If a call, screen lock, or another interruption ends the capture, Reelatives tries to finish the file already created.

Library, export, and Photos

• Stories are stored inside Reelatives. You can watch, share, or delete them from the library.
• To create a complete movie, select two or more stories with the same orientation.
• Saving to Photos requests permission only when you use that action. If you do not grant permission, you can still use Share.
• Deleting a story in Reelatives does not remove copies you already exported to Photos, Files, or another service.

Your privacy

Reelatives works without accounts, advertising, analytics, or Chapiware servers. Videos and library data stay on your device until you choose to export or share a copy. Read the Reelatives Privacy Policy for more information.